01
Monitoring
Issues caught before customers notice.
We keep it running. You keep selling.
We watch your stores, fix what breaks and keep improving what works.
What you get
Managed commerce operations, without the overhead.
02
Catalog updates
Products, prices and content, on time.
03
Marketplace accounts
Listings, campaigns and account health.
04
Monthly reviews
Clear numbers, clear next steps.
05
Steady improvements
Fixes and features every sprint.
06
Agreed SLAs
Response times written down.
Always watching
Problems found by us, not by your customers.
Checkout, payments, stock sync and feeds, watched around the clock.
- Real journey checks, not pings
- Alerts routed by severity
- Every incident written up
Status boardLive · all brands
| Check | Scope | Last run | Owner | Status |
|---|---|---|---|---|
| Checkout journey | Web, app | 1m ago | Platform | Passing |
| Payment gateway | All | 1m ago | Platform | Passing |
| ERP stock sync | All | 4m ago | Integrations | Passing |
| Marketplace feeds | 5 channels | 6m ago | Marketplaces | Passing |
| Search index | Web, app | 9m ago | Platform | Passing |
0Open incidents
14Tickets this week
3Roadmap items live
What is included
Clear scope. Regular rhythm.
| Area | Typical work | Cadence |
|---|---|---|
| Platform | Monitoring, incidents, patches and updates | Continuous |
| Catalog | Launches, content, images and prices | Daily or weekly |
| Marketplaces | Listings, campaigns and feed errors | Daily |
| Promotions | Setup, preview checks and clean-up | Per campaign |
| Reporting | Performance review and roadmap update | Monthly |
| Improvement | Fixes, tests and small features | Every sprint |
Your extended team
The people who built it, keeping it sharp.
Need a hand running what you have?
We will suggest a plan and service levels that fit.
Related services
All 11 servicesWorks even better together.
Sales Funnels and Conversion
Landing pages, offers, upsells, checkout optimisation and funnel analytics.
Explore ↗ Sales Funnels and ConversionCustomer Data and Marketing Automation
One customer profile, journeys, abandoned-cart flows, A/B tests, consent (PDPA, GDPR).
Explore ↗ Customer Data and Marketing AutomationAI Commerce
Recommendations, a shopping assistant that adds to cart and tracks orders, merchandising insights, fraud checks.
Explore ↗ AI CommerceWhat does managed commerce operations cover?
Monitoring and incident response for your stores and integrations, catalog and listing work, marketplace account management, monthly performance reviews and a continuous improvement roadmap.
What service levels do you offer?
Service levels are agreed per client, based on your trading hours, channels and how critical each system is. Response targets and escalation paths are written into the agreement.
Do you only support stores you built?
No. We often take over stores and integrations built by others. We start with an audit, fix the urgent risks, then move into the regular operating rhythm.
Can you work alongside our in-house team?
Yes. Many clients keep strategy and buying in house while we handle day-to-day operations, or we cover the gaps their team cannot.
How do we know what you did each month?
You get a monthly review covering incidents, work completed, channel performance and the next priorities on the roadmap, plus a live ticket view at any time.
Ready to sell more online?
Free 30-minute call. Clear quote. Then we get it done.